Refund & credit policy
Window Peeper AI sells one-time credit packs. This policy separates a returned generation reservation from a refund of a credit purchase.
Generation reservations
Starting a job reserves the displayed number of credits. The reservation settles only after the generated video has been stored successfully. A confirmed technical failure returns the reserved credits to your balance.
If provider submission is uncertain, the original request is checked before its credits change. We do not automatically submit another paid generation or refund an unknown outcome.
Storage recovery
If the provider created a video but storage needs another attempt, the service retries archiving that same result. This does not purchase a second generation.
Credit purchase requests
For an accidental or duplicate purchase, email support@windowpeeperai.online with your order ID and account email. We review the transaction and credit usage before responding. Applicable consumer rights remain available.
AI output varies, and a subjective preference differs from a confirmed technical failure. Review the photo guidance and displayed cost before starting another generation. There are no recurring subscription payments to cancel.